See a Doctor Online or by Phone
We are pleased to provide HMAA members with access to a local network of physicians and therapists online or by phone, day or night, through our HiDoc® telemedicine service (hosted by CloudWell Health). HiDoc® is intended to work in tandem with your primary care physician (PCP) and not as a replacement. If you do not have a PCP, HiDoc® also offers primary care services.
Consultations are confidential and secure, and a HiDoc® telemedicine visit has no out-of-pocket cost. Skip the waiting room and speak with a doctor usually within 30 minutes from anywhere, or schedule an appointment for a later date and time. You do not have to waste time in a waiting room, transportation is not a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your regular doctor is unavailable. Accessing a physician through HiDoc® makes seeing a doctor quick, easy, and virtually painless.
When should I use HiDoc®?
You can schedule a consultation with a HiDoc® physician while in Hawai‘i or traveling (domestically or internationally) for:
- Non-emergent medical situations or routine care when your primary care physician is not available or you don’t have a PCP
- Mental health concerns
- Urgent care
- Primary care if you do not have a PCP
Not sure when you should consult with a HiDoc® physician instead of going to an emergency room or urgent care center? View our guide to help you decide. After your consultation, you can request a doctor’s note for your employer.
What conditions and issues can be treated through HiDoc®?
Conditions and issues commonly treated through telemedicine include, but are not limited to:
Mental health concerns1
Anxiety
Depression
Eating Disorders
Insomnia
Panic Attacks
Phobia
PTSD
Relationship Issues
Stress
1 Mental health counseling is subject to physician availability; scheduling timelines may differ from other consultations.
Urgent care for adults and children
- Allergies
Cough/Flu
Diarrhea
Ear Infection
Eye Issues
High Blood Pressure
Prescription Refills2
Skin Issues/Rashes
Sore Throat
Traveling Illness
Urinary Tract Infection
Vomiting
2 Refills should be requested only in urgent situations when your primary care physician is unavailable.
Primary care for adults and children3
At-Home Virtual Checkups
Chronic Disease Management
General Health Consultations
Prescription Refills
Preventive Planning
3 Primary care is intended to serve members who reside in areas with limited PCP access and availability or who do not currently see an in-person physician. It is not meant to replace existing provider relationships.
How do I schedule a consultation?
There are three ways to schedule a consultation – by phone, online, or via mobile app. You will need to provide information located on the front of your HMAA ID card and date of birth to verify your eligibility.
Call (808) 400-4113 and be prepared to provide your member number located on the front of your HMAA ID card and date of birth.
Your consultation can be done over the phone. If you prefer a video consultation, a HiDoc® Online account is required and is accessible by computer or mobile app.
Register or login here from your computer. A HiDoc® Online account is required for video consultations and provides access to your telemedicine records.
If you have questions or need assistance, please contact:
- Support@HiDocOnline.com for technical assistance.
- HMAA’s Wellness Team for other questions.
System requirements for video consultations
- For Apple devices, use the Safari web browser (not Google Chrome).
- Ensure your software and web browser have been updated to the latest versions.
- Clear your cache and browser history.
- Enable permissions for camera and microphone use upon logging in.