Below is a list of printable forms and information for our Providers’ convenience.
- HWMG Online for Providers (effective Jan. 1, 2024 for HMAA)
- HMAA Online for Providers (through Dec. 31, 2023)
- Electronic Payment and ERA Services
- Submit Medical & Dental Claims Online
- Phone: 808-791-7505
- List of Services and Supplies Requiring Precertification
- Precertification Request Forms
- Other Forms
HMAA provides access to medical and dental services through the HWMG Provider Network. To participate with HWMG, please complete and submit the applicable application forms along with all required documents.
Administrative Manual for Participating Providers – This manual is specifically for providers participating in the HWMG medical or dental network.
Prescription Plan Information – Our pharmacy benefit manager, OptumRx, helps members manage their prescriptions.
Updates are sent to keep participating providers up-to-date about their participation in the HWMG provider network. View the latest notices.
- To file a request for reconsideration, contact the following:
- Customer Service Center regarding claim payments
- The applicable reviewer regarding precertification (refer to the Precertification Program List)
- To file a complaint, contact our Customer Service Center or Provider Relations.
- To file an appeal, complete HWMG’s Appeal Request Form. Following are the appeals procedures based on type of dispute:
We provide language translation services as an added communication support for assistance to our non-English speaking customers while on the phone or face-to-face with one of our employees or participating providers. Participating providers may call our Customer Service Center should a translator be needed when health care services are rendered to a non-English speaking HMAA member.
Provider Satisfaction Survey – We invite our Participating Providers to send us feedback via this survey. The information collected will enable us to make improvements to our services, and will be kept strictly confidential.