HMAA is committed to supporting our clients and members affected by wildfires on Maui and has implemented the following.

Prescription Refills

HMAA and OptumRx are committed to providing a full spectrum of pharmacy care, especially in times of emergency. Our primary concern is to ensure our members have access to their prescription medications during this difficult time.

For members heavily impacted by the wildfires, HMAA and OptumRx suspended restrictions around early refills through September 30, 2023. If you need help, please contact Customer Service Center for assistance with filling a prescription.

If you do not have employer-provided drug coverage, Optum Perks is a prescription drug savings program through which individuals can obtain a free discount card online and instantly save on select prescription medications. For more information, visit himemberplus.com/optumperks.

If you need care for a non-life threatening condition or mental health support and are having a difficult time accessing a provider, our HiDoc® telehealth service is available to HMAA members at no cost. In most cases you can be seen by a physician in as little as 30 minutes from your phone, mobile device, or computer. Call (808) 400-4113, visit HMAA.com/telemedicine, or download the HiDoc® Online mobile app.

Through HiDoc, you can speak to a doctor about smoke inhalation, minor burns, coughing/wheezing, medication refills, and more. Mental health services are also available to members dealing with stress and anxiety.

HMAA extended the premium payment grace period to 60 days for businesses heavily impacted by wildfires. Example: September 2023 premiums normally due September 1 may be paid by October 31.

This extended grace period expires on October 31, 2023. At that time, the grace period will revert to the standard 30 days. Example: November 2023 premiums normally due November 1 may be paid by November 30.

If you have questions, please contact our Account Management Team.

For businesses heavily impacted by the wildfires who want to pay their employees’ premiums, HMAA will maintain health coverage for up to two months for employees who do not meet the 20-hour eligibility requirement per the Prepaid Healthcare Act. The continuation of health coverage expires on October 31, 2023. Employees cannot be on a leave of absence, and HMAA must have been notified by August 31, 2023.

If you have questions, please contact our Account Management Team.

Travel associated with medical care will be based on HMAA’s regular plan benefits. If care is not available on a member’s home island, HMAA will reimburse travel costs to the nearest island where care can be provided in accordance with the member’s plan benefits. Learn more.

Search for participating providers.

Following are some community resources available to assist:

HMAA continues to monitor the situation closely and is prepared to make further adjustments to help employers provide quality benefits and ensure members receive the medical care they need.

If you have questions, please contact our Customer Service Center.

This notice was last updated on September 29, 2023.