Main Office

Assists with general information. Non-English speaking callers may contact our Customer Service Center for assistance through our language translation service.
If there is a medical emergency, please call 911 or go to the nearest emergency room.

Address

HMAA
220 S King Street, Suite 1200
Honolulu, Hawaii 96813

Office Hours

Monday-Thursday: 8 am – 5 pm
Friday: 8 am – 4 pm
All times are Hawaii Standard Time.

Phone

Phone (808) 591-0088
Toll-Free (800) 621-6998
Fax (808) 591-0463

Holiday Schedule

Holiday Schedule

Customer Service Center

Assists with member eligibility, benefits, claim status, and ID cards.

Online
Phone (808) 941-4622
Toll-Free (888) 941-4622
Monday-Friday: 8 am – 4 pm

Member Eligibility Verification

Assists with verifying member eligibility using our IVR phone system.

Online
Phone (808) 791-7628
Toll-Free (866) 791-7628
24/7, including holidays

Account Management

Assists employers and brokers with existing account-related questions or requests.

Online
Phone (808) 791-7654
Toll-Free (800) 621-6998 ext.301
Fax (808) 535-8305
Monday-Friday: 8 am – 4 pm

Provider Relations

Assists providers with contracting, credentialing, fee schedules, and changes to practice information.

Online
Phone (808) 791-7557
Toll-Free (800) 621-6998 ext.304
Fax (808) 535-8314
Monday-Friday: 8 am – 4 pm

Health Management

Assists with precertification, utilization review, and case management.

Online
Phone (808) 791-7505
Toll-Free (800) 621-6998 ext.302
Fax (808) 535-8398
Monday-Thursday: 8 am – 5 pm
Friday: 8 am – 4 pm

Sales

Assists prospective businesses interested in our benefits and services.

Online
Phone (808) 791-7616
Toll-Free (800) 621-6998 ext.308
Fax (808) 591-0463
Monday-Friday: 8 am – 4 pm

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